Terms and Conditions for Man and Van Kennington Services

These Terms and Conditions set out the basis on which Man and Van Kennington provides moving, transport, collection, and related support services to customers. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to create a clear understanding of how a man with a van service operates, what is expected from both sides, and how common issues such as access, timings, payments, and cancellations are handled. These terms apply to domestic and commercial customers unless otherwise agreed in writing.

Throughout these terms, references to “we”, “us”, and “our” mean Man And Van Kennington, and references to “you” or “the customer” mean the person, business, or organisation booking the service. The scope of any particular job will depend on the quotation, the information provided at the time of booking, and the practical conditions encountered on the day. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority for the matters it covers.

We aim to provide a straightforward and reliable man and van service, but the customer is responsible for ensuring that all information provided before the job is accurate and complete. This includes details about the items to be moved, the collection and delivery locations, access restrictions, parking limitations, floor levels, and any special handling requirements. Failure to provide accurate information may affect the price, timing, and feasibility of the service.

1. Booking Process

A booking is only confirmed once we have accepted the job and, where required, received any deposit or prepayment. Quotations may be provided based on the information supplied by the customer, and they are usually valid for a limited period. A quote is not a fixed booking until confirmed by both parties. If the details of the move change before the service date, we reserve the right to revise the quotation to reflect the actual work required.

When arranging a Kennington man and van service, the customer must provide all relevant information honestly and in full. This includes the volume and weight of goods, the number of items, whether there are stairs, lifts, long carries, difficult parking, or additional helpers required, and whether the move involves fragile, bulky, or awkward objects. If the customer requests collection or delivery at multiple addresses, this must be made clear before the job begins.

We may refuse or cancel a booking where the work is unsafe, unlawful, materially different from the original description, or beyond the agreed scope. We also reserve the right to assign an alternative vehicle, driver, or additional staff where necessary. Any estimated arrival time is approximate and may be affected by traffic, weather, delays on previous jobs, access problems, or unforeseen events. We will make reasonable efforts to keep the customer informed of significant delays.

2. Prices and Payments

Prices may be quoted as a fixed amount, an hourly rate, a distance-based charge, or a combination of these. Unless expressly stated otherwise, all charges are exclusive of additional costs such as parking fees, tolls, congestion charges, waiting time, additional labour, and disposal fees. Any extra charges that become necessary during the job will be communicated where reasonably possible. By proceeding with the service, the customer agrees to pay all properly incurred charges.

Payment terms may vary depending on the type of work. For many jobs, full payment is due on completion. For larger moves, business customers, repeat bookings, or jobs involving disposal or specialist handling, we may require a deposit, partial advance payment, or payment in full before the service date. We accept the payment methods we confirm at booking. Where payment is due on completion, it must be made without delay unless otherwise agreed in writing.

If payment is not made when due, we may charge interest on overdue sums at the statutory rate, recover reasonable debt recovery costs, and suspend future services until all outstanding amounts are settled. Any disputed invoice must be raised promptly and in good faith. A dispute does not remove the customer’s obligation to pay the undisputed portion of the invoice. We will review genuine concerns and correct any verified error as soon as reasonably practicable.

3. Cancellations, Rescheduling, and Delays

The customer may cancel or reschedule a booking, but the amount of notice given will affect any charge due. Where a booking is cancelled with sufficient notice, no cancellation fee may apply; however, any costs already incurred, such as deposits paid to third parties, may still be payable. If a cancellation is made at short notice, or if we arrive at the site and cannot carry out the work because the customer is not ready or fails to provide access, a cancellation or wasted journey charge may apply.

We may also cancel or reschedule a service where continuing would be unsafe, unlawful, commercially impractical, or prevented by events beyond our reasonable control. Examples include severe weather, vehicle failure, road closures, accidents, or a property condition that makes the job unworkable. In such cases, we will aim to offer an alternative time where possible. We are not responsible for losses caused by unavoidable delay unless required by law.

The customer must ensure that all goods are packed, secured, and ready for collection at the agreed time unless we have specifically agreed to pack, dismantle, or prepare items as part of the service. If the customer causes delay by being late, unprepared, or unable to authorise access, we may charge waiting time or additional labour at the applicable rate. Where a booking must be postponed because the customer is not ready, the original slot may no longer be available.

4. Customer Responsibilities

Customers must take reasonable steps to protect valuable, fragile, or sentimental items before the service begins. This includes removing personal data from devices where appropriate, securing loose parts, and ensuring items are adequately packed for transport. Unless we have expressly agreed to pack or wrap items, we are not responsible for damage resulting from inadequate packaging, pre-existing weakness, or unsuitable containers.

It is the customer’s responsibility to ensure that the property, access route, and delivery location are safe and suitable for the agreed work. This includes arranging any necessary permissions, parking arrangements, permits, or keys. If we are required to wait for access, carry items over a greater distance than expected, or deal with access barriers that were not disclosed, extra charges may apply. The customer should also remove obstacles that could prevent safe loading and unloading.

We may refuse to move certain items where they are unsafe, prohibited, contaminated, excessively heavy, or likely to cause damage to people, property, or the vehicle. This includes items with leaks, infestations, strong odours, or unstable contents. We will not knowingly handle items that are unlawful to transport. The customer must tell us in advance if any items require special treatment, lifting equipment, or more than one person to move safely.

5. Liability and Claims

We will take reasonable care when handling goods, but our liability is limited to the extent permitted by law. We are not liable for loss or damage arising from matters outside our reasonable control, including the customer’s failure to provide accurate information, defective packaging, hidden damage, natural wear and tear, or ordinary movement during transit. Where the customer has packed items themselves, responsibility for the suitability of packing remains with the customer.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our liability for loss or damage will generally be limited to the value of the affected item, and in any event to the amount reasonably foreseeable from the nature of the service and the circumstances of the claim. We do not accept responsibility for indirect or consequential loss, such as loss of profit, missed appointments, or business interruption, unless required by law.

Any claim for damage, shortage, or loss must be reported as soon as reasonably possible and, where practical, before the job is completed or the goods are unpacked. The customer should provide supporting evidence, including photographs and a description of the issue. We may need the opportunity to inspect the item and gather information before deciding whether the claim is valid. Failure to notify us promptly may affect our ability to investigate and may limit any remedy.

6. Waste, Disposal, and Environmental Compliance

Where our man with van service includes collection, disposal, or removal of unwanted items, all waste must be described accurately before booking. The customer must not present us with hazardous, clinical, illegal, or unlabelled waste unless we have specifically agreed in advance that we are authorised and equipped to handle it. We will only transport or dispose of waste in accordance with applicable UK waste regulations and will not knowingly take part in unlawful dumping, fly-tipping, or unlicensed disposal.

Where required, the customer must provide information needed for lawful disposal, including the nature of the waste and whether any items are reusable, recyclable, or hazardous. We may refuse waste that is contaminated, unsafe, or not consistent with the original description. If the waste is classified differently from what was stated at booking, additional charges may apply, and the service may be paused or cancelled if lawful disposal is no longer possible. Any customer who asks us to dispose of prohibited materials will be refused.

The customer acknowledges that some items may remain the responsibility of the producer or owner under environmental law until properly transferred to an authorised party. We may issue a receipt, transfer note, or other document where appropriate, but this depends on the nature of the job and the records required. The customer must not ask us to leave waste at an unauthorised location or to dispose of it in a way that would breach waste carrier, duty of care, or environmental obligations.

7. Property, Access, and Service Conditions

We are not responsible for pre-existing damage to property, floors, walls, lifts, doorframes, or communal areas unless caused by our proven negligence. The customer should notify us in advance of any delicate surfaces, narrow access, or restrictions that may require extra care. If special equipment is needed, such as trolleys, blankets, straps, or additional staff, we may provide these where available and may charge accordingly.

If the customer asks us to place items in a specific location, we will do so only where it is safe and practical. We may decline to move goods through openings, stairs, or areas that we reasonably consider unsafe or likely to cause damage. For heavy or awkward items, the customer must be available to confirm the destination and to give instructions if required. Our staff are entitled to stop work where conditions create an unacceptable risk.

We are not liable for delays or inability to complete the job caused by incorrect keys, failed lifts, blocked access, missing parking arrangements, or instructions that conflict with safety or legal requirements. If completion of the service becomes impossible because of circumstances on site, we may charge for time spent, aborted attendance, or partial completion. Any decision to continue working in difficult conditions will be based on safety and operational judgement.

8. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from or connected with them will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or the services we provide. The version in force at the time of booking will generally apply to that booking unless a later change is required by law or agreed in writing. Customers are responsible for reviewing the terms before confirming a new booking. Continued use of our man and van service after a variation takes effect will be treated as acceptance of the updated terms where lawful.

These terms form the entire agreement between the customer and us in relation to the service, except where additional written terms apply to a particular job. If we choose not to enforce part of these terms on one occasion, that does not mean we waive our right to enforce it later. By booking Man And Van Kennington, the customer confirms that they have read, understood, and accepted these Terms and Conditions.