Terms and Conditions

Man and Van Kennington Terms and Conditions of Service

These Terms and Conditions set out the basis on which Man and Van Kennington provides man and van, removals, transport, and related services. By booking a service, you agree that you have read, understood, and accepted these Terms and Conditions. They apply to all bookings for residential, commercial, and light removal services within our operating area.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or organisation booking the services and responsible for payment.

Company means Man and Van Kennington, the provider of the services.

Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.

Booking means an agreed arrangement for the Company to provide services at a specified date, time, and price.

Goods means all items, furniture, boxes, and personal or business property that the Company is asked to move or handle.

Scope of Services

The Company provides man and van and removal services for domestic and commercial customers, including collection, transport, and delivery of goods, together with optional loading and unloading assistance. The service provided will be as set out and agreed at the time of booking, including vehicle size, number of staff, and any additional services.

The Company does not provide professional packing, storage, or specialist installation services unless explicitly agreed as part of the booking. The Customer is responsible for ensuring that any additional requirements are clearly stated and confirmed before the booking is finalised.

Booking Process

All bookings must be arranged in advance. A booking is considered provisional until it has been confirmed by the Company. Confirmation may be provided verbally or in writing, together with details of the agreed service, date and time, estimated duration, and applicable charges.

The Customer must provide accurate and complete information at the time of booking, including:

Full collection and delivery addresses.

Details of property access, such as floor level, lift availability, parking restrictions, or access limitations.

A clear description and approximate quantity of goods to be moved, including any bulky, heavy, fragile, or unusual items.

Any time restrictions or special requirements.

The Company reserves the right to amend the quoted price or cancel the booking if material information was withheld or inaccurate information was provided at the time of booking.

Quotes and Pricing

Pricing is based on factors including the size of vehicle required, number of staff, distance travelled, expected duration, and the nature and volume of goods. Quotes may be based on either a fixed price or an hourly rate with a minimum charge.

Any quote provided is an estimate based on the information supplied by the Customer. If on arrival the job is significantly larger, longer, or more complex than described, the Company may adjust the price accordingly or refuse to carry out some or all of the services.

Additional charges may apply for waiting time, delays outside the Companys control, extra staff, additional journeys, congestion or emission charges, tolls, parking fees, and work carried out outside normal operating hours.

Payments and Invoicing

Unless otherwise agreed in advance, payment is due on completion of the service on the same day. The Company may, at its discretion, require a deposit or full prepayment to secure the booking, particularly for larger moves, long-distance jobs, or during busy periods.

Accepted payment methods will be confirmed at the time of booking. The Customer is responsible for ensuring that sufficient funds are available and that payment can be made promptly when due.

If payment is not made when due, the Company reserves the right to:

Refuse to begin or continue the service.

Retain goods until payment is received in full.

Apply reasonable late payment charges, interest on overdue amounts, and recovery costs.

Any invoice issued must be paid in accordance with the stated terms. Failure to pay may result in legal action and the Customer will be liable for all associated costs.

Customer Responsibilities

The Customer is responsible for:

Ensuring that all goods are properly packed, secured, and labelled before the Companys arrival, unless packing has been expressly included in the service.

Ensuring that fragile or high-value items are clearly identified and, where appropriate, adequately protected.

Arranging suitable parking and, where necessary, permits or permissions at both collection and delivery addresses.

Ensuring that the premises at both ends are safe, with clear access routes free from obstruction.

Being present or appointing a representative to be present at the agreed time to provide instructions, sign any relevant documentation, and inspect the premises on completion.

The Customer must not request the Company or its staff to perform any act that is unsafe, illegal, or likely to damage property or goods. The Company may refuse to carry out any instruction that it reasonably believes to be unsafe or impractical.

Restrictions on Goods

The services must not be used to transport:

Explosives, flammable or hazardous substances, chemicals, or gases.

Illegal goods or items obtained unlawfully.

Livestock, pets, or other live animals.

Perishable goods requiring controlled storage conditions.

Items of extraordinary value including, but not limited to, jewellery, fine art, antiques, important documents, or cash unless expressly agreed in advance and appropriately insured by the Customer.

If the Company becomes aware that prohibited goods are being transported, it may suspend or terminate the service immediately and the Customer will remain liable for all charges.

Access and Parking

The Customer must ensure that there is suitable access and parking for the vehicle at both collection and delivery points. This includes arranging any necessary permits and providing advance notice of restrictions such as bus lanes, time-limited bays, or controlled parking zones.

If suitable parking is not available, or if access is significantly more difficult than described at the time of booking, the Company may charge for additional time, distance, or staff required, or may decide that it is not safe or practical to proceed with part or all of the move.

Cancellations and Amendments

The Customer may cancel or amend a booking by giving as much notice as possible. Cancellation and amendment terms are as follows unless otherwise stated at the time of booking:

If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refundable at the Companys discretion, less any non-recoverable costs.

If the Customer cancels within 48 hours of the scheduled start time, the Company may retain some or all of any deposit paid and may charge a cancellation fee up to a reasonable percentage of the agreed price.

If the Customer cancels on the day of service or fails to be present without reasonable notice, the Company may charge up to the full agreed price.

Requests to change the date, time, or scope of work are subject to availability and may require an updated quote. The Company is not obliged to accept changes to bookings that significantly alter the nature or scale of the job.

The Company reserves the right to cancel a booking due to circumstances beyond its control, including but not limited to vehicle breakdown, staff illness, severe weather, road closures, or safety concerns. In such cases, any deposit or payment will normally be refunded or the service rescheduled by mutual agreement, and this will constitute the full extent of the Companys liability.

Delays and Waiting Time

The Company will make reasonable efforts to arrive and complete the work within the agreed timeframe, but the Customer acknowledges that delays can occur due to traffic, weather, access conditions, or other circumstances beyond the Companys control.

Waiting time or delays caused by the Customer, such as lack of access, delays in packing, or issues with keys or paperwork, may be charged at the applicable hourly rate.

Liability and Insurance

The Company will exercise reasonable care and skill in handling, loading, transporting, and unloading the Customers goods. However, the Companys liability is limited as set out in this section.

The Company will not be liable for:

Loss or damage arising from the inherent defect, weakness, or condition of goods.

Loss or damage to goods not properly packed or protected by the Customer.

Loss or damage to fragile items, including glass, mirrors, or electronic equipment, unless adequate protection was provided and the Company was clearly informed.

Loss or damage caused by war, terrorism, natural disasters, extreme weather, or other events beyond the Companys reasonable control.

Any indirect or consequential loss, such as loss of profit, business interruption, or emotional distress.

The Companys total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable limit per job, unless a higher value has been declared by the Customer and accepted in writing by the Company, and the Customer has arranged appropriate insurance cover.

The Customer is strongly advised to arrange their own insurance cover for high-value or sentimental items, as standard cover may be limited. The Company may maintain its own insurance in respect of its legal liabilities, but this does not replace the need for appropriate Customer insurance.

Claims and Complaints

Any visible loss or damage to goods or property must be reported to the Company as soon as reasonably possible, and in any event no later than 48 hours after completion of the service. The Customer should provide full details and supporting evidence where available.

Complaints about the conduct of staff, the standard of service, or charges applied should also be raised promptly. The Company will investigate complaints and, where appropriate, may offer a remedy such as repair, compensation within the stated liability limits, a partial refund, or a goodwill gesture.

Failure to report issues within a reasonable time may affect the Companys ability to investigate or accept liability.

Damage to Property

The Company will take reasonable care to avoid damage to premises during collection and delivery. The Customer is responsible for protecting floors, walls, and doorways where necessary, especially in newly decorated or delicate properties.

The Company will not be liable for minor cosmetic damage to walls, floors, or fixtures resulting from the normal movement of large furniture or appliances in confined spaces, where such movement has been carried out with reasonable care and skill. The Company is not responsible for any structural damage where access is inherently tight or unsuitable for the size of the items being moved.

Waste and Environmental Regulations

The Company is not a licensed waste carrier for general rubbish disposal unless expressly stated. The services are intended for the transport of legitimate household and commercial goods, not for the removal of waste or prohibited materials.

The Customer must not present for collection any household waste, construction debris, hazardous waste, or items destined solely for disposal unless this has been pre-agreed and complies with applicable waste regulations.

Where the Company agrees to remove unwanted items, these will be treated as goods for transport to an agreed destination, such as a reuse facility or lawful disposal site. Any associated disposal costs or charges will be the responsibility of the Customer.

The Customer is responsible for ensuring that any items to be disposed of are lawful to transport and dispose of, and for any fees, fines, or penalties arising from incorrect or illegal waste presented, except where such liability arises solely from the fault of the Company.

Health and Safety

The Company reserves the right to refuse to move any item that it considers too heavy, dangerous, or unsafe to handle with the equipment and staff available. The Company may also refuse to work in environments that present obvious health and safety risks, including severe contamination, aggressive behaviour, or unsafe structures.

The Customer must ensure that children, pets, and other occupants remain clear of moving routes and working areas while the service is in progress.

Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, traffic incidents, breakdowns, strikes, public emergencies, or acts of government.

Governing Law and Jurisdiction

These Terms and Conditions and any contract for services between the Company and the Customer are governed by and construed in accordance with the laws of England and Wales.

The parties agree that any disputes arising out of or in connection with these Terms and Conditions, the services, or any related matters shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection legislation.

General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy.

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.

By making a booking with Man and Van Kennington, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.



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Make Sure You Get the Best Price By Calling Our Man and Van Kennington Today!

Do you want to make sure that you hire our man and van Kennington services for the lowest prices? If so, then call us today to get your free quote from our helpful and friendly customer service advisors. We’ll assess your requirements before sending out a team to help complete your removals job, you won’t find another man with a van company with such a great understanding of the house moving process, and it’s guaranteed that you’ll get the lowest price for our services in SE1. Pick up the phone and talk to us today – don’t miss out on this fantastic deal!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kennington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 20 Kennington Park Rd
Postal code: SE11 4RR
City: London
Country: United Kingdom

Latitude: 51.4895090 Longitude: -0.1048220
E-mail:
[email protected]

Web:
Description: There is a brisk rat race going on in the man and van moving services across Kennington, SE11. Contact the number one company today!
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